© Comfort Cards 2024

Frequently asked questions


What are Comfort Cards?

Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.

  • - Peace of mind delivery protection, designed for eCommerce merchants
  • - Comprehensive cover - low cost per transaction
  • - Online case & claim notification by your customer via our link on your website
  • - Dedicated support with simplified case and claims management

Who can benefit from them?

Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.

How will you support my business?

To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.

Can I customise the packs with my own branding?

Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may

  • - Be limited to a few defined events only
  • - Exclude damage if goods are accidentally dropped whilst being unloaded
  • - Have trading terms which specifically exclude damage cover during transit
  • - Cover a low dollar value
  • - Charge an excess
  • - Have difficult and lengthy claims processes
  • - This can get complicated – leaving your customers and your reputation at risk.


Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Shipping and Delivery Insurance.

How do I place an order?

We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.

  • - Comprehensive cover for damage, lost or stolen during shipping & delivery
  • - For insured goods sold via your eCommerce store, to your customers within Australia
  • - 1 parcel or many within the same order
  • - $10,000 AUD limit per item
  • - $500 AUD limit per item (watches & jewelry) (values include GST, Freight costs and relevant duties)
  • - Pay for use per transaction cover, billed monthly
  • - Simplified claims management - save time managing claims and more time running your business.


The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.

Explore The Packs

46%

of Australian workers state that their work performance is suffering due to poor mental health.

70% of Australian workers experience workplace stress weekly.

*ADP® Research Institute’s People at Work 2022: A Global Workforce View.

2.3X

For every dollar you spend creating a mentally healthy workplace can, on average, result in a positive return on investment (ROI) of 2.3x

Employee wellbeing is the new workplace imperative

Mental health related costs to Australian businesses each year, through sick days, reduced productivity and work performance and compensation claims.

$11B

Wellness

Mindset

Inspiration

Connection

Create a workplace environment that empowers individuals, fosters authenticity, and promotes a strong sense of purpose.

Key Skills

Leadership Development
Discover Purpose
Emotional Intelligence

 

Discover our range of pricing plans designed to accommodate organisations of all sizes and budgets. Whether you're a small startup or a large enterprise, we've got you covered. 

Pricing & Discounts

Individual

Buy Now

Order Instantly

Free Shipping Over $50

Up to 10 packs

For orders <10 packs

Small Business

Access all 5 themes

Up to 100 packs

Contact us

This includes:

Multi-pack discounts

Volume Discounts

🎉 Most Popular

Professional

Moderate Volume Discounts

Up to 500 packs

Contact us

This includes:

Custom Branding Available 

Card Size Customisation

Access all 5 themes

Multi-pack discounts

Enterprise

High Volume Discounts

Unlimited Packs

Contact us

This includes:

Free Card Size Customisation

Free Custom Branding 

Access all 5 themes

Multi-pack discounts

Your Quote

Please share details about your business requirements, and we'll promptly provide you with a comprehensive quote along with tailored customisation options to suit your needs.

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